PRIVACY POLICY
Effective Date: July 2026
WHO WE ARE
At Dive Deep Events Ltd (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, register for our events or use our services.
Dive Deep Events Ltd provides event management, event logistics, cycling tours and related consultancy services.
If you have any questions about this Privacy Policy or how we process your personal data, please contact:
Email: info@divedeepevents.co.uk
Website: www.divedeepevents.co.uk
Information we collect
We may collect the following information:
• Name
• Email address
• Telephone number
• Postal address
• Company or organisation details
• Event enquiry details
• Information provided through contact forms or email correspondence
Event registration information:
When you register for one of our events, we may collect additional information required to safely and effectively deliver the event, including:
• Date of birth
• Emergency contact details
• Team or club information
• Medical, accessibility or dietary information that you choose to provide
• Clothing sizes where applicable
• Other information necessary to administer your participation and provide a safe event experience
Information collected automatically:
When you visit our website, we may automatically collect information including:
• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on our website
• Referring website
This information may be collected using cookies and similar technologies.
How we use your information
We use your personal data to:
• Respond to enquiries
• Provide quotations and event services
• Manage bookings and contracts
• Process event registrations
• Communicate important information before, during and after events
• Manage event logistics and participant safety
• Improve our website and services
• Meet legal and regulatory obligations
• Send marketing communications where you have given consent
Event Registration
We use Njuko as our event registration platform to collect and manage registrations on behalf of Dive Deep Events.The personal information you provide when registering for an event is collected and processed by Dive Deep Events for the purposes of:
• Administering your participation
• Managing event logistics
• Providing important event updates and communications
• Supporting participant safety
• Processing payments where applicable
• Delivering post-event information
Dive Deep Events remains the data controller for personal information collected through our registration platform. Njuko acts as a service provider supporting the collection and management of registration information on our behalf.
Payments
Payments for our events are processed securely by Stripe.
Dive Deep Events does not store or have access to your full payment card details. Stripe processes payment information on our behalf in accordance with its own privacy and security standards.
Legal basis for processing
Under UK data protection law, we process personal data using one or more of the following lawful bases:
• Consent – where you have given permission for us to process your information, such as receiving marketing communications
• Contract – where processing is necessary to provide services you have requested, such as managing your event registration
• Legal obligation – where we are required to process information to comply with the law
• Legitimate interests – where processing is necessary to operate, improve and develop our business
Marketing
With your consent, we may use your personal information to send you updates about Dive Deep Events, including future events, news, offers and relevant information. We use Mailchimp to manage our email marketing and communications.
If you choose to receive marketing emails, your information will be processed by Mailchimp on our behalf to deliver these communications. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We will never sell your personal information to third parties.
Sharing your information
We use carefully selected service providers to help us deliver our services. These include:
• Njuko, our event registration platform
• Stripe, our secure payment processor
• GoDaddy, which hosts our website
• Mailchimp, our email marketing and communications platform
• Event venues, suppliers and contractors where necessary to deliver our events
• Emergency services where required to protect participant safety
• Professional advisers and regulatory authorities where required by law
These organisations only receive the information necessary to perform their services and are required to handle your personal data securely and in accordance with applicable UK data protection laws.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.
When information is no longer required, it is securely deleted or anonymised.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly, improve user experience and understand how visitors use our website. Where required by law, you will be asked to consent to non-essential cookies before they are placed on your device. You can manage or disable cookies through your browser settings at any time.
Photography & Video
Photography and video footage may be taken during our events for promotional, marketing and editorial purposes. Images and videos may be used on our website, social media channels and other marketing materials to showcase our events and activities. If you have concerns about being photographed or filmed, please contact us before the event or speak to a member of the event team during the event. Information on this, and collecting your permission to use photos and videos is on our event waivers.
Your rights
Under UK data protection law, you have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
For more information, visit www.ico.org.uk.
Changes to this privacy policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Contact us
Dive Deep Events Ltd
Email: info@divedeepevents.co.uk
Website: www.divedeepevents.co.uk